Run Your Fitness Business Smarter with AI
Welldesk connects your members, classes, payments and attendance, then highlights who may be at risk of leaving, where revenue opportunities may be hiding, and what your team could do next.
Built for gyms, studios, trainers and wellness businesses.
Business overview
Demo data1,087
Active members
73
New this month
42
At risk
$48,200
Revenue
86%
Attendance
74
Engagement
Upcoming classes
- 06:30 Strength Basics
- 18:00 HIIT
- 19:30 Yoga Flow
42 members show potential churn risk
Review at-risk members
18 members may be ready to upgrade
See upgrade candidates
Tuesday evening attendance is up 18%
Consider adding a class
61 members are re-engagement candidates
Draft a message for approval
You don't need to learn another dashboard. Just ask.
Ask a plain-language question about your own business and get a real answer from your own data.
Which members have not visited in 30 days?
Lists the members from your attendance data, with their last visit date.
How did revenue this month compare with last month?
Shows both totals from your payments and the difference.
Which classes are least booked?
Ranks classes by bookings and capacity.
Draft a renewal reminder for memberships ending this week.
Writes a draft for you to review. It is not sent until you approve.
Tell Welldesk what happened today
Describe your day in your own written words. Welldesk turns it into a reviewable record -- nothing is saved until you confirm it.
Today we had 94 visits, 3 new members and 2 cancellations.
Got it -- visits: 94, new members: 3, cancellations: 2. Added to today’s daily log once you confirm.
Manage. Understand. Act.
Most tools stop at storing your data. Welldesk also helps you see what it means and decide what to do about it.
1
Manage
Run the day-to-day in one place.
- Members
- Memberships
- Payments
- Attendance
- Classes
- Trainers
- Check-ins
2
Understand
See what is happening across the business.
- Member engagement
- Churn risk
- Revenue trends
- Attendance patterns
- Member segments
- Staff performance
3
Act
Turn what you learn into next steps you approve.
- AI recommendations
- Automated campaigns
- Member reactivation
- Upsell opportunities
- Staff tasks
- Personalised communication
Your business data becomes actionable intelligence.
How Welldesk turns data into action
- 1
Detect
Spot changes in attendance, payments and engagement.
- 2
Understand
See the likely reasons behind the change.
- 3
Recommend
Get a suggested next step, marked as a suggestion.
- 4
Approve
A person reviews and approves before anything is sent.
- 5
Act
Send the message, assign the task or adjust the offer.
- 6
Measure
Check whether it helped and learn from the result.
Already have your members in Excel? Start there.
Bring your existing member list -- name, email, branch and membership plan -- with a guided import you fully review before anything is created.
- Excel / CSV
- Upload
- Map Columns
- Review & Validate
- Import
- Welldesk
Available today from inside your account, once you sign up.
Stop Managing Data. Start Acting on It.
See who may need attention, what could grow your revenue and what your team can do next.
- 1
Detect
Spot changes in attendance, payments and engagement.
- 2
Understand
See the likely reasons behind the change.
- 3
Recommend
Get a suggested next step, marked as a suggestion.
- 4
Approve
A person reviews and approves before anything is sent.
- 5
Act
Send the message, assign the task or adjust the offer.
- 6
Measure
Check whether it helped and learn from the result.
Frequently asked questions
What is Welldesk?
Welldesk is a management platform for gyms and fitness businesses. It handles members, memberships, classes, bookings, payments and attendance, and adds AI suggestions on top of that data.
Who is Welldesk for?
Gyms, fitness and yoga studios, martial arts schools, personal trainers and multi-branch clubs.
What does the AI do?
It looks at your own data and highlights members with a potential churn risk, potential revenue opportunities and suggested next steps. Suggestions are not guarantees, and you decide what to do with them.
Does the AI send messages on its own?
No. AI can draft a message, but a person reviews and approves it before it is sent.
Is my data kept separate from other businesses?
Yes. Each business’s data is isolated, and what each team member can see follows their role and permissions.
Can I manage more than one location?
Yes. Scheduling, staff, billing and reporting work across branches from one account.
Does it work in Arabic?
The public website (including this page) is available in Arabic, English and French, with right-to-left support. In the Welldesk app, the menu, navigation and header (and a growing number of screens) can be switched to Arabic with right-to-left layout, English or French; screens not translated yet show in English.
Can members book from their phones?
Yes. The member portal works in the browser on any phone.
Is there a native mobile app?
Not yet, but you do not have to wait. Your portal works beautifully in the phone browser, and you can add it to your home screen so it opens like an app. iPhone (Safari): open your portal link, tap Share, then Add to Home Screen. Android (Chrome): open your portal link, tap the menu (three dots), then Add to Home screen or Install app. Either way you get a Welldesk icon on your phone that opens full screen.
Can I message members on WhatsApp?
Yes. You can send WhatsApp messages from Welldesk, and members can opt out at any time.
How much does it cost?
Plans start at $17 a month for a single trainer and are billed in USD. Pay yearly and you pay for 10 months instead of 12, so 2 months are free. See the pricing section for every plan.
Do I need a credit card to start?
No. New businesses start with a free trial (14 days at the moment) and no credit card is required.
Can I change or cancel my plan?
You can upgrade or downgrade at any time; the change takes effect on your next billing cycle. In Billing & Subscription, an owner or admin can switch off auto-renewal; your current paid period is not cut short, and the plan lapses when the period ends unless you renew. For anything else about ending your account, contact support. Please see our Terms for the details that apply to you; refunds are not promised here. Once an account is cancelled, API access and custom-domain serving stop.
How do AI credits work?
The AI Business Copilot is included on some plans and is an optional monthly add-on on the others. AI use is metered in AI credits, and your team can follow usage in the app.
How is my data protected?
Each business’s data is isolated and access follows roles and permissions. Stored credentials are encrypted, and names, e-mails and phone numbers are not sent to the AI model.
How do payments work?
Your Welldesk subscription is billed in USD, with a payment card kept on file with our payment provider (Stripe); card details are entered with the provider and are not stored by Welldesk. For your own members, you can connect an online payment provider (Stripe or Whish Money, where available) and also record cash, card-terminal and bank-transfer payments at the desk. Card payments are processed by the provider, not by Welldesk. Taxes and VAT depend on your location and are your responsibility unless stated otherwise. See our Terms and Privacy pages for details.
How do I get help?
Open a ticket from the Support icon next to the AI Assistant inside the app. Club plan customers also get SLA-backed priority support.
Can I use my own branding?
Yes, on the Growth plan and above you can use your own logo, colours and fonts. Public pages carry your business details on every plan.
Built for the way modern fitness businesses operate
Members, classes, payments and communication in one place, with AI suggestions you stay in control of.