Everything available in Welldesk today.
AI suggestions drawn from your own real data -- never invented figures, always reviewed by a person before anything is sent.
One score per member that combines attendance, payments, bookings and engagement, so you can see who is doing well and who may need attention.
Attendance and booking activity
Sample: Health 38, needs attention. Fewer visits over three weeks and one unpaid invoice.
See AI in actionHighlights members with a potential churn risk and the signals behind it, so your team can reach out early.
Fewer visits than usual
Sample: 42 members show potential churn risk this month.
See AI in actionPoints out potential revenue opportunities in your data, with the reason and a suggested next step for each.
Members who may be ready to upgrade
Sample: potential revenue opportunity. 18 members who train four or more times a week are on a basic plan.
See AI in actionAsk questions about your business in plain language and get answers drawn from your own data.
Facts are separated from suggestions
See AI in actionSuggests campaigns and drafts the message. Nothing is sent until a person approves it.
A suggested objective and audience
Sample: a win-back message for members inactive for 14 days, waiting for your approval.
See AI in actionA prioritised daily list of follow-ups for your team, built from risk, trial, renewal and attendance signals.
Follow up with at-risk members
See AI in actionTrack how engaged your members, classes and trainers are over time.
Engagement trend
Sample: Tuesday evening attendance is up 18%.
See AI in actionEverything about who your members are and what they have.
A full profile per member: contact details, plans, history, notes.
One place for the front desk and management alike.
Search a member by name, phone or member code in seconds.
Recurring plans and one-off credit packs, mixed on the same account.
Fits gyms, studios and PT businesses without forcing one billing shape.
A member on an unlimited plan can still buy a 10-class credit pack.
Percentage or fixed-amount discounts, scoped to a plan or a member.
Run promotions and family/loyalty pricing without manual invoicing.
A 15% "New Year" discount applied automatically at checkout.
Link family accounts and manage several memberships under one household.
Common for studios and gyms with family plans.
One parent account with two dependent memberships attached.
Recurring class calendars, real capacity, and a public booking catalogue.
Build a recurring weekly schedule once; sessions generate automatically.
No re-entering the same class every week.
A Monday/Wednesday/Friday 6am HIIT class, generated for the next 8 weeks.
Members book online; a full class offers a waitlist with auto-promotion.
No more full classes with empty seats from no-shows.
A cancelled spot automatically offers itself to the next waitlisted member.
A branded, public schedule members and prospects can browse without logging in.
Lets prospects see your real schedule before they sign up.
Your studio’s own /schedule page, always up to date.
Real check-in data, the same facts the AI engines score from.
Staff check a member in manually from the roster.
Works even when a member forgets their pass.
A front-desk search-and-tap check-in in under 5 seconds.
Members scan their own digital pass at the door.
Self-service, no hardware to install.
A member’s pass QR code, scanned by any phone camera or scanner.
How your members pay, and how you sell at the front desk.
Real, processed card payments for memberships and packages.
The primary way most members pay today.
A recurring monthly membership charged automatically on renewal.
Record a cash or manual payment against an invoice.
Not every gym runs 100% cashless.
A cash payment at the front desk, reconciled in the same ledger as card payments.
Revenue and expenses attributed per branch, consolidated tenant-wide.
A multi-location business needs both views.
Compare net income branch by branch, side by side.
Ring up merchandise and services at the front desk with real-time stock tracking.
Sell more than memberships without a second system.
A protein shake sold at checkout, deducted from stock automatically.
Reach members on the channel they actually read.
Send announcements and reminders on whichever channel a member prefers.
A message that never gets opened is a message that never worked.
A renewal reminder sent by WhatsApp to a member who opted in.
Expiry, renewal and payment reminders sent on a schedule you set.
Fewer members lapse by accident.
A "membership expiring in 3 days" reminder, sent automatically.
Members choose which messages they receive and on which channel.
Respects consent, reduces opt-outs.
A member who opts out of marketing still gets booking confirmations.
Run one location or many, with the right access for each role.
Every staff member has their own account, scoped to a role.
A front-desk hire should not see payroll.
A Front Desk role that can check members in but can’t edit billing.
Run every location from one workspace, with branch-scoped staff and reporting.
One account, not one login per location.
An owner switching between two branches’ dashboards from the same session.
Every sensitive action is recorded: who, what, when.
Accountability without babysitting.
A staff-issued refund, attributed to the exact staff member and timestamp.
A branded portal your members will actually use, no app download required.
A responsive web app members open in their phone browser.
No app-store friction, works instantly.
A member checking their digital pass from a home-screen bookmark.
A QR pass a member can show or scan for check-in.
No physical card to lose.
A member’s pass, always accessible from their phone.
Members book, reschedule and cancel their own classes.
Fewer phone calls to the front desk.
A member cancelling a class themselves, within the cancellation window.
Connect Welldesk to the tools you already use -- what works today, listed separately from what is on the way.
A documented REST API, authenticated with your own API keys.
Build your own integrations without waiting on us.
A tenant-issued API key, scoped to that business’s own data only.
Not yet available