Multi-Location Gym Software: What to Look For When You Add a Second Branch

• Members may want to visit either site. Do you allow it, and how is that tracked and billed?
• Staff work at one branch, or move between them. Their access should follow their role and location.
• Revenue and costs must be understood per branch, not only as one total.
• Schedules differ by site, but you may still want one view of the whole business.
• Policies, plans and branding should stay consistent unless you choose otherwise.

1. One workspace, many branches. You should switch between locations in one login rather than managing separate accounts per site.
2. Branch-scoped staff. A manager at one site should see that site, while an owner sees all of them.
3. Per-branch reporting that also rolls up. Compare revenue, expenses and attendance by site, and see the consolidated total.
4. Shared membership rules. Decide whether a plan is valid at every branch or only one, and check the software can express that.
5. Per-branch schedules and capacity. Each location has its own rooms, instructors and timetable.
6. Clear plan limits. Confirm how many branches, active members and staff seats your plan allows, and the price for going beyond them.
7. Audit trail. With more people touching more data, a record of who did what and when becomes essential.

• If I add a third branch, do I change plan, add a fee, or both?
• Can a staff member work at two branches with different roles at each?
• Can I see net income branch by branch, and combined?
• Can members from one branch book classes at another?
• Can I give each branch its own contact details and opening hours?

Ask for answers in writing, or test them in a trial with two dummy branches. A single yes on a sales call is not evidence.

1. Decide who owns each decision: pricing, schedule, hiring. Software enforces your structure; it does not invent one.
2. Set up roles first. Create the owner, branch manager and front-desk roles before adding staff.
3. Standardise plan names and class types across branches so reports compare like with like.
4. Open the second branch in the system before opening the doors, and run a test day.
5. Review the per-branch numbers after the first full month and adjust.

Welldesk runs every location from one workspace, with branch-scoped staff and reporting, revenue and expenses attributed per branch and consolidated across the business, and an audit log of sensitive actions. The Growth plan covers up to three branches and the Club plan has no limit on branches, members or staff; see plans compared and pricing for the current details. Read about the Clubs solution, or create a workspace and add a second branch to test it.